tk1989 Frequently
Asked Questions

tk1989 requires identity verification (KYC) before processing your first withdrawal. Accepted documents include your National ID Card (NID), passport, or driving licence. You will also need to submit a selfie holding your ID alongside a handwritten note showing your tk1989 username and the current date. Documents can be uploaded directly through your account dashboard. Verification is typically completed within 2–4 hours during business hours in Bangladesh Standard Time (BST, UTC+6). Submitting clear, legible photos speeds up the process considerably.

You can reset your tk1989 password by clicking the "Forgot Password" link on the login page. Enter the mobile number registered to your account and you will receive an SMS with a reset code. Enter the code, then set a new password that is at least 8 characters long and includes a mix of letters and numbers. If you no longer have access to your registered mobile number, contact [email protected] directly — our team will verify your identity through an alternative process before restoring access.

No — tk1989 strictly enforces a one-account-per-player policy. Duplicate accounts are detected automatically via device fingerprinting, IP address monitoring, and payment method cross-referencing. If a duplicate account is found, both accounts may be suspended and any pending withdrawals may be held for review. If you have accidentally created a second account, contact [email protected] immediately to resolve the situation before it affects your funds. Players who attempt to abuse bonuses via multiple accounts will be permanently banned.

To permanently close your tk1989 account, email [email protected] from your registered email address with the subject line "Account Closure Request" and include your username. Any remaining balance will be withdrawn to your registered bKash or Nagad wallet before the account is closed. Note that account closure is irreversible and different from self-exclusion — if your reason for closing is gambling-related harm, we strongly recommend activating self-exclusion instead, which preserves the option to return after a cooling-off period if appropriate.

bKash deposits on tk1989 are credited to your account instantly — typically within 30 seconds of completing the payment. To deposit via bKash, navigate to the Deposit section in your account, select bKash, enter the amount, and follow the on-screen payment instructions using your bKash PIN. Make sure you are sending to the exact number displayed on the deposit page for that session, as tk1989 uses rotating payment numbers for security. The minimum bKash deposit is ৳200 and there are no fees charged by tk1989 on deposits.

The minimum withdrawal amount on tk1989 is ৳500 for mobile wallets (bKash, Nagad, Rocket, Upay). For bank transfers to accounts at Dutch-Bangla Bank, BRAC Bank, Islami Bank (IBBL), Sonali Bank, or City Bank, the minimum is ৳1,000. Withdrawals are processed after KYC verification is complete. Mobile wallet withdrawals are typically credited within 5–30 minutes. Bank transfers take same-day to next business day depending on when the request is submitted in Bangladesh Standard Time.

tk1989 does not charge any platform fees on deposits or withdrawals. Your full deposit amount is credited to your balance and your full withdrawal amount is sent to your wallet or bank account. However, your mobile money provider (bKash, Nagad, Rocket, etc.) may apply their own standard transaction charges — for example, bKash charges a small send-money fee on certain transaction types. These third-party charges are outside tk1989's control. Check your provider's current fee schedule if you are unsure what they charge.

If your deposit has not appeared within 10 minutes, first confirm in your bKash, Nagad, or Rocket transaction history that the payment was actually sent and deducted from your wallet. If it was deducted, contact [email protected] and provide the following: your tk1989 username, the payment method used, the transaction ID or TrxID from your mobile wallet confirmation SMS, the amount sent, and the date and time. Our finance team will manually reconcile the transaction and credit your account — this process takes less than 1 hour in most cases.

For security and anti-fraud purposes, tk1989 requires that withdrawals are processed to the same mobile wallet number used for your most recent deposit. This policy protects your funds from unauthorised withdrawal requests. If you need to change your registered payment number — for example, because you have changed your SIM or mobile wallet — contact [email protected] with proof of ownership of both the old and new numbers. Account verification may be required before the change is approved.

tk1989 covers a comprehensive range of cricket betting markets, with a particular focus on events popular in Bangladesh. You can bet on match winners, series winners, top run-scorer, top wicket-taker, over/under totals, and in-play live markets during BPL (Bangladesh Premier League), IPL, T20 World Cup, and ICC events featuring the Bangladesh Tigers. Live odds update ball-by-ball during matches. Additional markets include first-ball outcomes, powerplay run totals, and player performance specials — giving experienced bettors plenty of depth beyond simple match result wagering.

Yes — all slot games on tk1989 use certified Random Number Generator (RNG) technology provided by our software partners, including Pragmatic Play, NetEnt, Microgaming, and Spribe. Each game's RNG is independently tested to ensure outcomes are statistically random and cannot be predicted or manipulated. Published Return to Player (RTP) percentages for each slot are based on millions of simulated game rounds. The RTP for most slots on tk1989 ranges between 94% and 97%, meaning the games return the vast majority of wagered amounts to players over the long term.

tk1989 is fully optimised for mobile play and works on any modern Android or iOS smartphone without requiring a separate app download. Simply open tk1989.app in your mobile browser — Chrome, Firefox, or Safari all work well — and the site automatically adjusts its layout for your screen size. All games, including live casino tables powered by Evolution Gaming and Ezugi, load natively in the mobile browser. The mobile experience is designed specifically for players in Bangladesh, where most users access the site on smartphone rather than desktop.

Minimum bet amounts on tk1989 vary by game type. For slot games, the minimum bet per spin starts at ৳10, making them accessible to all budget levels. Live casino table games such as roulette, baccarat, and blackjack have a minimum bet of ৳50 per round on standard tables. Sports betting markets, including cricket, have a minimum stake of ৳20 per selection. High-roller tables with higher minimum and maximum limits are also available for experienced players. All amounts are in BDT and credited in real time.

If a cricket match is officially abandoned, cancelled, or reduced by rain without a result being declared under DLS method, tk1989's standard policy is to void all affected pre-match bets and return stakes to players' accounts in full. In-play bets placed after the match has started are settled based on the official result at the time of abandonment, or voided if the match did not reach the minimum overs required for a valid result. Specific settlement rules are published in the Sports Betting Rules section of the tk1989 platform for each format (T20, ODI, Test).

tk1989 offers a welcome bonus to all newly registered players who complete their first deposit. The bonus is applied automatically to your account upon qualifying deposit — no bonus code is required. The exact bonus percentage and maximum amount are displayed on the Promotions page at the time of your registration, as offers are updated periodically. Welcome bonuses at tk1989 are subject to wagering requirements, which specify how many times the bonus amount must be wagered before a withdrawal can be made. Always read the full bonus terms before opting in.

A wagering requirement (also called a rollover requirement) means you must bet the bonus amount a specified number of times before any winnings derived from that bonus can be withdrawn. For example, if you receive a ৳1,000 bonus with a 20x wagering requirement, you must place a total of ৳20,000 in qualifying bets before the bonus converts to withdrawable cash. Wagering progress is tracked in your account dashboard in real time. Different game types may contribute differently toward the requirement — slots typically contribute 100% while certain table games may contribute less. Full details are listed in each promotion's terms.

tk1989 runs promotional campaigns that include free spins on selected slot titles, typically tied to new game launches or seasonal events such as Eid promotions and Pohela Boishakh (Bengali New Year) offers. Free spins are credited to your account automatically when a qualifying promotion is active and you meet the eligibility criteria. No-deposit bonuses are occasionally offered as part of targeted loyalty campaigns for existing players. To stay updated on the latest tk1989 promotions, check the Promotions section of the platform regularly and ensure you have not opted out of promotional communications in your account settings.

Yes — once you have met the full wagering requirement for a bonus, the resulting winnings convert to real-money balance and are fully withdrawable to your bKash, Nagad, Rocket, or bank account. Your account balance will display a clear breakdown between your real-money balance and any active bonus balance that is still subject to wagering. Bonus funds are used first when placing bets, followed by real-money funds. If you would prefer to forfeit a bonus and play only with your deposited funds, you can decline the active bonus via your account settings — contact [email protected] if you need assistance doing so.

tk1989 uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers — the same technology used by major banks and financial institutions in Bangladesh. Your personal information, payment details, and account data are stored on secured servers with restricted access. tk1989 does not sell, rent, or share your personal data with third-party marketing companies. For full details on what data we collect and how it is used, refer to the Privacy Policy on this site.

tk1989 provides every player with a range of responsible gaming tools that can be activated at any time. Daily, weekly, and monthly deposit limits can be set directly from your Account Settings — reductions take effect immediately, while increases require a 24-hour cooling-off period. Time-out periods (from 24 hours to 42 days) and session duration limits are also available in the same settings menu. For self-exclusion — which blocks access to your account for a minimum of 6 months — contact [email protected] directly. Full details are available on our Responsible Gaming page.

If gambling is negatively affecting your finances, relationships, or mental health in Bangladesh or elsewhere, please reach out for help immediately. Contact tk1989's responsible gaming support team at [email protected] — our specialist agents will help you activate self-exclusion, set hard deposit limits, or close your account without any pressure or judgement. You can also visit our Responsible Gaming page for a self-assessment tool and detailed guidance. tk1989 is an 18+ only platform and we take our duty of care to all players seriously.